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Demand Management is about capturing all work proposals in one single place, taking these proposals through a multi-stage governance process, making decisions on which proposals to approve and tracking progress on their execution until the work is completed. A key component within Demand Management is the Workflow governance model we have now implemented within Microsoft Project Server 2010.

The "Proposals" feature in Microsoft Office Project Server 2007 helps capture demand in one place, but is not flexible enough and does not have a full-fledged governance workflow behind it. The "Builder" module in Project Portfolio Server 2007 is a flexible demand management paradigm, but does not have a familiar Project Server/Office SharePoint Server look and feel and also has some usability, scalability problems. The Demand management functionality in Microsoft Project Server 2010 is designed to be both flexible and usable.

In project portfolio management (PPM), a project lifecycle is a long-running process that spans various governance phases. Typical demand management phases are create, select, plan, and manage (customers can create their own).

The "Plan" phase is accomplished by the more familiar project management processes using Project Professional and Project Web Access. Workflow models the governance processes and provides a structured way for projects to proceed through the phases. Workflows, along with other key concepts, are captured and integrated within the demand management feature set, providing a rich and dynamic platform on which customers and partners can build custom solutions.

The figure below shows the four typical phases of demand management and how they fit together. Within each phase are stages such as propose idea and initial review. Each stage can have an associated project detail page (PDP) in Project Web Access (PWA). The entire collection of stages represents a single workflow that can be linked to an enterprise project template (EPT). More details about these concepts given below.

Governance Workflow

A governance workflow is all about creating a rich life cycle for any proposal/demand that comes into the system. It includes defining the various stages through which the project goes in its lifecycle (for example, Proposal Creation, Proposal Initial Approval, etc), determining what information is required or locked at what stage (for example, budget cost should be locked down after the project is approved), including any manual approval/notifications steps as necessary and adding any business logic to update other Line Of Business Systems (for example, update the SAP system when the proposal budget gets approved).

The Project Server workflow platform is built on the Windows SharePoint Services 2010 workflow platform, which in turn is based on the Windows Workflow Foundation. Workflow is a key component of demand management.